Optimize and simplify operations across locations, sales channels, and teams to enhance efficiency and boost profitability.

Terms and Conditions

Welcome to HutongExpress By accessing or using our services, you agree to comply with the following terms and conditions. Please read them carefully before using our website or shipping services.

1. General Terms

1.1. These terms govern your use of HutongExpress and all related services, including shipping, tracking, and customer support.
1.2. By using our services, you confirm that you are legally capable of entering into a binding contract.
1.3. We reserve the right to update or modify these terms at any time without prior notice.

2. Shipping Services

2.1. HutongExpress provides local and international courier services, including express and standard shipping.
2.2. Shipment delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or other unforeseen circumstances.
2.3. Customers are responsible for providing accurate shipping details. We are not liable for delays or losses caused by incorrect or incomplete information.

3. Payment and Fees

3.1. Shipping fees vary based on package weight, size, and destination. Additional fees may apply for special handling or customs clearance.
3.2. Payments must be made before shipment processing. We accept various payment methods, including credit cards, PayPal, and bank transfers.
3.3. Any unpaid fees or outstanding balances may result in shipment delays or cancellation.

4. Customs and Duties

4.1. Customers are responsible for complying with all local and international customs regulations.
4.2. Any import duties, taxes, or customs charges must be paid by the recipient.
4.3. HutongExpress is not responsible for shipments held or confiscated by customs authorities.

5. Prohibited Items

5.1. We do not ship prohibited or restricted items, including but not limited to:

  • Illegal substances
  • Hazardous materials
  • Firearms or weapons
  • Perishable goods (unless pre-approved)
  • Counterfeit or fraudulent items
    5.2. If a prohibited item is found in a shipment, it may be confiscated, returned, or reported to authorities.

6. Liability and Claims

6.1. HutongExpress.com is not liable for delays, lost shipments, or damages caused by third parties, natural disasters, or customs inspections.
6.2. If a package is lost or damaged, customers must file a claim within 7 days of the estimated delivery date.
6.3. Compensation for lost or damaged shipments is limited to the declared value and subject to our insurance policy terms.

7. Cancellations and Refunds

7.1. Orders can only be canceled before shipment processing begins. Once a package is dispatched, cancellations are not possible.
7.2. Refunds are issued on a case-by-case basis and may be subject to processing fees.

8. Privacy Policy

8.1. We respect customer privacy and handle personal data in accordance with our Privacy Policy.
8.2. Customer data may be used for shipping, tracking, and service improvements but will not be shared with third parties without consent.

9. Governing Law

9.1. These terms and conditions are governed by the laws
9.2. Any disputes must be resolved through arbitration or legal proceedings in the applicable jurisdiction.

10. Contact Information

If you have any questions regarding these terms, please contact us:

📧 Email: support@hutongexpress.com
📞 Phone: +35797555034
🌍 Website: www.hutongexpress.com